Conflict Management Level 2

Price: £50.00 (Plus VAT)

Product description:
Conflict Management Level 2

Who should attend?
The Conflict Management Level 2 course is appropriate for a great many sectors and is suitable for anyone with a customer facing role or anyone who deals with service users or the general public. The award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.

Conflict Management

Course content:

  • Communicate to solve problems and reduce the potential for conflict.

  • Identify the factors that influence human responses in conflict situations.

  • Assess and reduce risks in conflict situations.

  • Communicate effectively and de-escalate conflict in emotive situations.

  • Use good practice after conflict situations.

Entry requirements

Entry requirements:
No previous experience or qualifications are necessary.


How the qualification is assessed:
This qualification is assessed through a multiple choice, 30 question examination. The duration of the examination is 1 hour. Successful learners must achieve a score of at least 20 out of 30.

Completion certificate

Completion certificate:
On successful completion of the course, the delegate will receive a Conflict Management Level 2 certificate. Dynamo Concise Training also offer continuous support once you have qualified, including information about changes in law, regular newsletters and discounted prices on further courses as well as refresher courses.

Course prices

Course prices:
The individual price for the Conflict Management Level 2 course is just £50 per person. The price includes a course book, notepad, pens, training pack, examination and certificate. There are no hidden fees.

Discounted rates are available for groups with more than 5 candidates. We offer both open courses and group bookings. If you would like more information or wish to enquire about availability, please phone us free on 0800 612 9174 for more details.

We also provide training in the evenings, on Saturdays and on Sundays. We realise that our training needs to be flexible to meet our individual learners’ lifestyles as well as meet the needs of companies and organisations.


If you would like more information or wish to enquire about availability, please phone us free on:

0208 301 4111

Contact Us

Send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt